BEFORE GETTING STARTED
HERE ARE SOME TIPS TO OPTIMIZE YOUR EXPERIENCE WITH DOCRESPONSE
CLOSE ALL TABS ON YOUR BROWSER BEFORE STARTING A SESSION
If you have other browser tabs open during a DocResponse session, you may encounter issues.
NEVER CLICK THE “BACK” BUTTON ON YOUR BROWSER DURING YOUR SESSION
You are unable to go back to the previous screen. Attempting to do so will kick you out of your current session.
VERIFICATION ANSWERS MUST BE EXACT
Your date of birth and address must match your clinical chart. If you are unable to proceed after 2 attempts, please contact your provider to verify your information.
SELECT THE TOGGLE FIRST BEFORE ENTERING YOUR HISTORY ON THE “HISTORIES” PAGE
Before entering further details about your history, you must first click the toggle so your selection turns blue. 
IF YOU SEE THE LOADING SCREEN, WAIT!
DocResponse may take up to two minutes to load once you’ve entered your information.
CHECK YOUR SPAM FOLDER
Sometimes DocResponse emails end up in spam folders. If you don’t receive a message from us that you’re expecting, please check your spam folders first and mark as “not spam” for future appointments.
If you are unable to complete your session after these tips, please notify your provider.